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HP HP2-N49 Exam Syllabus Topics:

Section	Objectives
Solution Integration	- Integration within HP software portfolio 1. Automation and orchestration 2. Reporting and analytics 3. Service management integration
Business Service Management Fundamentals	- Business Service Management concepts 1. Business value of BSM 2. IT service lifecycle 3. Business-driven IT management
HP Solution Positioning	- Selling HP BSM solutions 1. Competitive differentiation 2. Value proposition 3. Return on investment messaging
Sales Opportunities and Customer Engagement	- Sales methodology 1. Objection handling 2. Opportunity identification 3. Cross-selling and upselling 4. Solution mapping
HP Business Service Management Portfolio	- HP BSM solution components 1. Application Performance Management 2. Service health and availability 3. Event and operations management 4. Infrastructure monitoring
Customer Business Challenges	- Identifying customer needs 1. Business pain points 2. Risk and compliance considerations 3. Operational challenges

HP Selling HP Business Service Management Solutions Sample Questions:

Question 1

Which HP BSM persona is most likely to manage subject matter experts that make up the network and application monitoring teams?

A. director of service management
B. director of applications support
C. director of distributed systems
D. VP of operations

Question 2

Which critical skill must salespeople master for discovery sales conversations that relate to HP BSM solutions?

A. providing compelling product value statements
B. providing proof of concept examples
C. aligning the personas with the correct solution
D. presenting a clear solution roadmap

Question 3

What is the HP approach to model-driven or model-based operations for the HP BSM solution?

A. modeling prioritized event calculations by their level of priority
B. a dynamic service model that maps dependencies and relationships in real time
C. an operational service desk system with automated ticket generation
D. modeling virtualized environments prior to rolling them out into production

Question 4

HOTSPOT
Match the relevant persona with the responsibility or interest relating to HP APM.