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HP HP2-B120 Exam Syllabus Topics:

HP Selling HP EMEA cMPS Sample Questions:

Question 1

Under which conditions does HP Support Channel Managed Print Services install base deals?

A. An HP partner agrees to report supplies shipment data bi-monthly to the HP Smart Portal.
B. All new contracts must include at least 50% new hardware.
C. An HP customer agrees to replace the existing install based with new HP printers until the end of the contract
D. There are no restrictions on the minimum percentage of new hardware in a contract.

Question 2

When should HP Care Pack Services be used within a cMPS contract?

A. Only when service level responses of less than 4 hours are required
B. Decided by thepartnerand it is an option as part of the cMPS program
C. Mandatory for all HP devices supported under the cMPS program
D. Always, when supporting HP commercial MFP

Question 3

Which three elements make up the concept of the cMPS pricing tool?

A. HP core data, customer contract length, and the input of print devices
B. cMPS excel sheet,cMPS price book import sheet, and financial service provider rates
C. Specific contract parameters. HP discounts, and HP hardware and accessories
D. HP core data, general partner data, and specific contract parameters

Question 4

Which process must a partner use in the exceptional circumstance of requesting an additional discount on Hardware and HP Care Pack Services?

A. If Smart Quote is available, attach extract from the cMPS pricing tool or include deal details in the comment fields
B. If Smart Quote isavailable;attach big deal extract from the pricing tool to the SBD form.
C. Where a pre-approved discount is in place, raise a "top up" OPG discount quoting the cMPS pre-approved SCRP I
D. All exceptions requite deal details and business justification to be sent to the local HP Account Manager

Question 5

What are HP Care Pack services?

A. HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
B. Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
C. Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
D. Support packages that extend and enhance hardware and software service beyond the scope of the included warranty

Solutions: