About Avaya 3312 Exam

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For more information about the Avaya 3312 Exam visit the following reference link:

Avaya 3312 Exam Reference link

Avaya 3312 Exam Syllabus Topics:

Topic	Details
Topic 1	Demonstrate a knowledge Service Creation Environment intrinsics and expression Interpret graphical or tabular displays
Topic 2	Demonstrate knowledge of the Configuration tool for bulk loading Contact Center Data Explain the functions within the Configuration Component
Topic 3	Demonstrate the ability to create and interpret Service Creation Environment scripts Explain the functions of a skillset and how and where they are used
Topic 4	Describe the function of the Avaya Aura® Media Server Demonstrate knowledge of the steps involved in creation a Contact Center Management Agent
Topic 5	Describe the difference between the Webadmin login privileges and those of an admin user created by an administrator Describe the function of variables within the Service Creation Environment
Topic 6	Explain the different functions of the Contact Center Management (CCM) component Describe the difference between Call Presentation Class options
Topic 7	Explain the difference between the Service Creation Environment local view and Contact Center View Describe the function of the Avaya Aura® Media Server
Topic 8	Demonstrate how to identifying blocks in Service Creation Environment for a flow application Explain the purpose of thresholds within displays and reports
Topic 9	Explain the functions within the Avaya Agent Desktop and Agent Browser Demonstrate knowledge of how to configure a Contact Router

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21488

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