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Avaya IP Office Configuration and Maintenance Sample Questions:
1. Which requirement for the web browser is used for Web Voicemail access?
A) JavaScript enabled
B) ActiveX
C) Adobe Reader installed
D) VoiceMail Plug-In enabled
2. Calls into the IP500 are not ringing to the expected user.
Which statement correctly describes how the Call routing is validated?
A) Use the System Status Application (SSA) to see what user the call is ringing to.
B) Wait until the system Is Idle and place test calls so you can hear which telephone is ringing.
C) Capture a System Monitor trace and escalate to Avaya for an answer.
D) Use Customer Call Status (CCS) to see what user the call is ringing to.
3. A customer wants to deploy 9600 series IP telephones to all desktops. The desktop computers have 10/100 Ethernet interfaces and will connect to the telephones
Which two options would meet the minimum requirements? (Choose two.)
A) GbE unmanaged switch
B) Twisted Pair cabling
C) Category 5 cabling
D) 100 Mbps managed switch
E) DSL router
4. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
A) ACD via VM Pro Campaign Manager and a campaign database
B) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
C) ICR with account codes and CDR-enabled for billing.
D) ACD to distributed Hunt Groups and one-X Portal Call Accounting
5. Which Windows command is used to determine which ports the server is currently using?
A) netstat -an
B) ipconfig /displaydns
C) portqry
D) show ports
E) netsh interface dump
Solutions:
Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C,D | Question # 4 Answer: C | Question # 5 Answer: A |