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IBM M9560-727 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cloud & Service Management Solutions | - IT Service Management (ITSM) capabilities
|
| Topic 2: IBM Cloud Value Proposition | - Competitive positioning
|
| Topic 3: IBM Cloud and Smarter Infrastructure Overview | - IBM Cloud portfolio positioning
|
| Topic 4: Sales Methodology | - Solution selling approach
|
IBM Cloud and Smarter Infrastructure Cloud & Service Management Sales Mastery v1 Sample Questions:
1. Which of the following services are available in IBM APM Entry (SaaS)?
A) Dynamic thresholds, ERP system monitoring
B) End user response time, transaction tracking and mobile workloads
C) Monitoring of OS, Web Servers. Databases and Cloud workloads
2. How will the addition of Fiberlink and the MaaS360 solution ultimately benefit IBM & the IBM portfolio?
A) IBM will expand the vision of Enterprise Mobility Management and begin to provide clients with the choice of delivery model for endpoint & mobility management --- On-premise OR SaaS.
B) IBM will be able to provide more mobile solutions to clients.
C) IBM can put more emphasis on Mobile First.
3. Predictive Insights uses single variant and multi-variant statistical models. What is the customer value to using multi-variant correlation?
A) Multi-variant models are expensive and require services to build service models before they are effective. Those models must be updated whenever the application or infrastructure changes.
B) None, single variant models understand what is normal and will alert when the variantbecomes abnormal, there is no need for multi-variant models.
C) Multi-variant models may provide an early warning of a potential service impacting anomaly before alert thresholds are crossed.
4. IBM APM supports both agent-based and agent-less transactions. When a transaction spans domains, for example from MG to CICS, what do operators need to do to stitch the transaction together to see end-to-end?
A) Similar to our competition, the customer must look at the transaction in each domain and map fields from one domain to another manually
B) Nothing, IBM APM will automatically interrogate and stitch transactions that span domains, this is a competitive advantage
C) Nothing. IBM and our competitors all automatically stitch transactions together for the user
5. Why do customers need an orchestrator?
A) Each customer has unique requirements to integrate with existing data center processes and tools.
B) Provisioning play a key role, but is just one of many steps that must be automated
C) Customers are looking for end to end automation of cloud service delivery to achieve greater returns
D) All of the above
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |



