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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Programs, Tools & Sustainability | 25% | - HP sales and support resources - HP Planet Partners recycling program - Sustainability and environmental impact - HP Instant Ink and subscription services |
| Topic 2: HP Supplies Sales Cycle & Value Proposition | 30% | - Identifying customer needs and pain points - Quality, reliability, and yield advantages - Positioning Original HP supplies benefits - Hidden costs of non-genuine supplies |
| Topic 3: Business Outcomes & Competitive Differentiation | 15% | - Reducing downtime and service calls - Maximizing long-term customer value - Protecting printer hardware and warranty |
| Topic 4: HP Supplies Portfolio | 30% | - Original HP ink and toner cartridges - HP specialty media and paper - HP JetIntelligence and ink technologies - Comparison with non-HP supplies |
HP Selling HP Supplies 2020 Sample Questions:
1. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?
A) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
B) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
C) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
D) Non-HP cartridges (ail prematurely 70% of the time.
2. How do Original HP cartridges compare to non-HP cartridges in terms of customer-ready print quality?
A) Original HP cartridges yield more than twice the number of customer-ready prints.
B) Non-HP cartridges continue to work even though the ink has run out, which can damage the printheads.
C) Mechanism breakdowns caused by non-HP cartridges result in prints that fade more quickly.
D) Original HP cartridges produce prints that are 33% more smear-proof.
3. An advertising customer with offices worldwide has asked you how Original HP inks compare to the competition. How should you respond?
A) According to analyses done by Spencer Labs and Buyers Labs, Original HP ink cartridges on average produce more pages and waste fewer pages than the competition. Actual numbers vary by region.
B) On average, ink cartridges from the competition produce a similar amount of pages. The ink quality of Original HP ink, however, has been shown to be superior to the competition.
C) Information regarding international competitors* ink quality and page output is difficult to gather, but on average. Original HP inks outperform the competition.
D) The quality of inks and ink cartridges from the competition is similar to that of remanufactured and refilled cartridges worldwide.
4. A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?
A) According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
B) The environment is not really affected by toner, whether the cartridges are from HP or third parties.
C) HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
D) According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D |
