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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
B) An authorized HP services technician arrives to repair the device onsite on the next business day.
C) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
D) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.

2. Why does investing in HP Services matter to your customers?

A) earn money on rebates
B) help reduce the impact of downtime and maximize employee productivity
C) resell HP Services
D) give customers incremental discounts on accessories

3. A customer states that the standard base warranty is sufficient. How should you respond?

A) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
B) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
C) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
D) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.

4. What are the six stages of the HP Services lifecycle?

A) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
B) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
C) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
D) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh

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