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BlackBerry BCP-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting BlackBerry 10 Devices and Services | 30% | - Performance and error resolution - Activation and synchronization problems - Log analysis and diagnostic tools - Connectivity and network issues |
| Topic 2: Reference Information and Resources | 2% | - Knowledge base and support portals - Using official documentation |
| Topic 3: Architecture and Data Flow | 25% | - Communication protocols and data paths - BlackBerry Device Service architecture - Server components and integration - Infrastructure requirements |
| Topic 4: Administration of BlackBerry 10 Devices | 30% | - Policy configuration and assignment - Device provisioning and activation - Application management and deployment - User account and group management |
| Topic 5: Security and Compliance | 13% | - Remote wipe and lock procedures - Security policies and controls - Encryption and data protection - Regulatory compliance |
