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BlackBerry 10 Support Specialist Sample Questions:

1. What is expected when the number of license seats is exceeded and the grace period is over?

A) The last activated smartphoneyTablet is de-activated.
B) New activations will be blocked.
C) The smartphone/tabletwill be activated but with a warning.
D) Only limited functionality is enabled.

2. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.
B) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site
C) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.
D) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.

3. What does enabling Mass Storage Mode on the BlackBerry 10 (BB10) device allow the user to accomplish?

A) Copying media and files
B) Bluetooth connections
C) Wi-Fi sharing
D) Blocking USB connections

4. Which of the following is required in order to process an NFC transaction?

A) Both devices should be at least 20cm apart.
B) The battery of the BlackBerry 10 device should be 5% or more.
C) A valid Wi-Fi connection is necessary.
D) Very close proximity or tap of the communicating devices is necessary.

5. What are the categories of files that are available to be synchronized automatically between a BlackBerry 10 (BB10) smartphone and the user's computer using BlackBerry Link?

A) Music, pictures, Videos, Documents
B) Work. Personal, Encrypted
C) Music, pictures, Videos
D) Work. Personal

Solutions: