MB-901 Braindumps Real Exam Updated on Apr 03, 2022 with 127 Questions
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NEW QUESTION 55
A company uses Dynamics 365 Customer Service.
Some of the customer calls to the support number are for complex needs that require live follow up, while others are simple support questions.
You need to recommend a self-service option that allows customers to request support and services.
What should you recommend?
- A. Power Virtual Agents
- B. Customer Service Insights
- C. Customer Insights
- D. Remote Assist
Answer: A
NEW QUESTION 56
A small pet store wants a solution that meets their finance and sales requirements. They are evaluating Dynamics 365 Finance and Dynamics 365 Business Central.
You need to recommend solutions for the company.
What should you recommend? To answer, drag the appropriate products to the correct requirements. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION 57
You need to implement a solution that can manage manufacturing processes and customer order functions for a company.
What should you implement?
- A. Dynamics 365 Supply Chain Management and Dynamic 365 Commerce
- B. Dynamics 365 Business Central and Dynamics 365 Customer Service
- C. Dynamic 365 Business Central only
- D. Dynamic 365 Supply Chain Management only
Answer: A
NEW QUESTION 58
A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies.
Which app should you recommend?
- A. Sales Insights
- B. Power Virtual Agents
- C. Customer Service Insights
- D. Market Insights
Answer: A
NEW QUESTION 59
A company uses Dynamics 365 Marketing. The company wants an automated solution to test two email designs before launching the entire email campaign.
You need to recommend a solution for the company.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/email-a-b-testing
NEW QUESTION 60
A non-profit company is considering moving their Dynamics 365 solution from on-premises to online.
You need to help the company understand where their data will be stored after the move and who will own the data.
How should you respond? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION 61
A company is evaluating Dynamics 365 Supply Chain Management.
For each of the following statements, select Yes if the statement is true. Otherwise. select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION 62
An organization has two legal entities. Items may be sold by one company or by both companies.
You need to recommend a solution to standardize the items across the legal entities.
What should you recommend?
- A. Products and product masters
- B. Product Insights
- C. Lifecycle Services
- D. Item templates
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/supply-chain/pim/tasks/release-product-product-master-legal-entities
NEW QUESTION 63
A company plans to deploy Dynamics 365 Customer Service and integrate it with two proprietary apps. The company does not have a virtual private network (VPN) or secure network.
Which two reasons require deploying the app to a private cloud? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. You do not have an IT security specialist onsite.
- B. Your company has very strict legal and compliance requirements.
- C. You have an application that only runs on a legacy operating system.
- D. You do not have access to the internet while working on company computers.
Answer: C,D
Explanation:
Section: Identify Microsoft platform components for Dynamics 365
NEW QUESTION 64
An air conditioning company uses Dynamics 365 Field Service.
When a problem is detected with a customer's air conditioning system, a new case must be opened automatically.
You need to recommend a solution lor the company.
What should you recommend?
- A. Field Service Mobile
- B. Case management
- C. Universal Resource Scheduling
- D. Connected Field Service
- E. Work orders
Answer: D
NEW QUESTION 65
A company plans to implement new support software.
You need to recommend solutions for the company.
What should you recommend to meet the each requirement? To answer , select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 66
A company need visibility into the frequency, number, and types of calls they receive at their customer support center.
You need to recommend a solution for the company.
- A. Data Manger
- B. Relationship Analytics
- C. Customer Service Insights
Answer: C
NEW QUESTION 67
A company uses Dynamics 365 Human Resources.
You need to ensure that workers can document their own performance relative to goals.
Where should you direct the workers?
- A. Compensation management page
- B. Performance goals page
- C. Employee self-service workspace
- D. Personnel management page
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/human-resources/hr-develop-performance-management-overview
NEW QUESTION 68
A company uses Microsoft Exchange online.
Sales team members want to use Microsoft Outlook to view items that were created in Dynamics 365 Sales.
Which three components are synchronized between Dynamics 365 Sales and Outlook?
NOTE: Each correct selection is worth one point.
- A. Contacts
- B. Accounts
- C. Appointments
- D. Tasks
- E. Phone calls
Answer: A,C,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/outlook-addin/admin-guide/configure-synchronization-appointments-contacts-tasks
NEW QUESTION 69
A company uses Dynamics 365 Marketing. The company wants an automated solution to test two email designs before launching the entire email campaign.
You need to recommend a solution for the company.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/email-a-b-testing
NEW QUESTION 70
A plumbing repair company uses Dynamic 365 Customer Service.
The company wants to better serve customer by offering quicker response times and improving process based on customer.
You need to recommend solutions for the company.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 71
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