[Jan 14, 2022] New 820-605 Exam Dumps with High Passing Rate
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The benefit of obtaining the Cisco 820-605: Cisco Customer Success Manager Exam Certification
- Cisco 820-605 exam Certification is distinguished among competitors. Cisco 820-605 exam certification can give them an edge at that time easily when candidates appear for a job interview companies look to note something which individualizes the individual to another.
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How much Cisco 820-605: Cisco Customer Success Manager Exam Cost
The price of the Cisco 820-605 exam is USD 300, for more information please visit the Cisco Official Website.
Cisco 820-605: Cisco Customer Success Manager Exam Certified Professional salary
The average salary of a Cisco 820-605 exam Certified Expert in
- Europe - 65,347 EURO
- India - 15,42,327 INR
- England - 65,632 POUND
- United State - 80,123 USD
NEW QUESTION 59
Refer to the exhibit.
What is the problem with this RACI example?
- A. More stakeholders should be involved.
- B. Too many people are accountable for this task.
- C. No one has multiple roles.
- D. Every task should have four people consulted.
Answer: B
NEW QUESTION 60
Which two actions are in adoption campaign? (Choose two.)
- A. messaging to users on best practice approaches to their solution
- B. messaging to stakeholders on the new features of their solution
- C. messaging to stakeholders on new product releases
- D. survey sent to all end users
- E. renewal reminder to stakeholders
Answer: B,C
NEW QUESTION 61
The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two.)
- A. sustainability
- B. employee satisfaction
- C. business growth
- D. time to market
- E. cost efficiency
Answer: C,D
NEW QUESTION 62
Which two actions are in adoption campaign? (Choose two.)
- A. survey sent to all end users
- B. messaging to stakeholders on the new features of their solution
- C. messaging to stakeholders on new product releases
- D. renewal reminder to stakeholders
- E. messaging to users on best practice approaches to their solution
Answer: A,E
NEW QUESTION 63
Drag and Drop Question
The customer wants to increase the utilization of their video conferencing system.
Drag and drop the actions from the left into the correct sequence on the right.
Answer:
Explanation:
NEW QUESTION 64
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
- A. confirmation of customer business outcomes
- B. agreement of key stakeholders
- C. completion of customer training
- D. review of product roadmap
- E. scheduling of Quarterly Success Review
Answer: A,B
NEW QUESTION 65
Which two actions are an adoption campaign? (Choose two )
- A. renewal reminder to stakeholders
- B. messaging to stakeholders on new product releases
- C. survey sent to all end users
- D. messaging to stakeholders on the new features of their solution
- E. messaging to users on best practice approaches lo their solution
Answer: A,B
NEW QUESTION 66
Which type of information should be captured during the first customer engagement?
- A. cases escalated to technical support
- B. expansion opportunities
- C. customer's desired outcomes
- D. stakeholder map
Answer: C
NEW QUESTION 67
What is the best reason for documenting your customer's success?
- A. To document roles and responsibilities for your project management
- B. To provide expansion opportunities for your sales team
- C. To provide awareness of the value achieved by the customer's purchased solution
- D. To establish KPI's that measure the success of your company's business
Answer: D
NEW QUESTION 68
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)
- A. sustainability
- B. employee satisfaction
- C. business growth
- D. time to market
- E. cost efficiency
Answer: C,D
NEW QUESTION 69
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success Manager take first?
- A. Escalate the situation to your manager and request a customer visit to understand concerns and expectations
- B. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps
- C. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution
- D. Engage the service delivery manager and request two days of free consultation for the customer
Answer: B
NEW QUESTION 70
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Answer:
Explanation:
NEW QUESTION 71
What are two examples of leveraging data to identify a customer barrier? (choose two)
- A. evaluating feedback from the customer operations team
- B. noting change in customer executive team
- C. reviewing installed base details
- D. consulting the health index
- E. providing training recommendations
Answer: A,C
NEW QUESTION 72
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
- A. additional features that will align with the business outcomes
- B. customer's stakeholders and their business outcomes
- C. service introduction to confirm that they know how to submit service issues at the go live
- D. Quarterly Success Review build and delivery
- E. initial user group identified and their use cases confirmed
Answer: B,D
NEW QUESTION 73
Refer to the exhibit.
The graph shows a customer with n software product and highlights the number of paid-for licenses (shown with the orange tine) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?
- A. The customer has increased usage, which shows a strong indicator of renewal.
- B. The customer has a high probability to renew and will include an expanded opportunity.
- C. The customers usage has seen a recent decline and the chance of them churning will be higher.
- D. The customer's usage is too low to correctly measure the chance of their retention.
Answer: D
NEW QUESTION 74
Your client, the Director of IT Policy and Governance of Eastembank has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago The client has requested a meeting to improve the situation Which reports are critical to the success of the meeting?
- A. number of users registered, service logs, number of users
- B. network utilization, number of meetings user initiated, number of users
- C. number of users registered, number of meetings user initiated, number of meetings user joined
- D. number of users registered, bandwidth utilization, number of training sessions user joined
Answer: B
NEW QUESTION 75
What is the best reason for documenting your customer's success?
- A. To document roles and responsibilities for your project management
- B. To provide expansion opportunities for your sales team
- C. To provide awareness of the value achieved by the customer's purchased solution
- D. To establish KPI's that measure the success of your company's business
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 76
Which sources should be used to uncover customer barriers?
- A. intuition, observation, data
- B. observation, conversation, data
- C. data, health score, intuition
- D. conversation, data, health score
Answer: B
NEW QUESTION 77
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