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Nokia SDM Certification - CARE Sample Questions:

1. In which document are the methods of working between PS and Care defined?

A) Care Internal Monthly Report.
B) Care Plan.
C) CaPM Handbook.
D) Care Services - Professional Services Technical Support Co-operation Model.

2. In which of the following situations can a company show profit at the same time as cash is decreasing?

A) When Work-in-Progress is increasing rapidly.
B) When a company invests its profits to expand its manufacturing capability.
C) Depreciation is much higher than amortization rates.
D) When Work-in-Progress is invoiced and released as cost.

3. In the handover from Delivery to Care, which of the following is NOT a task for the Care Program Manager?

A) Make sure that the customer has accepted the network elements with acceptance certificates.
B) Organize site access for NSN maintenance personnel.
C) Inform and train the customer about the NSN Care service delivery processes and practices.
D) Ensure that the Care Plan is created, communicated and agreed with customer.

4. The Care contract scope has changed, what should the CaPM do first?

A) Inform Care sub regional or regional organisation.
B) Update the NELLE forecast with new costs and resource requirements.
C) Include the new scope in the CT financial plans.
D) Inform Product Managers who should then prepare new services descriptions.

5. What is the GIC code for SWM?

A) G7407.
B) G7402.
C) G7409.
D) G7405.

Solutions: