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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs and Solution Matching | 25% | - TCO and ROI communication - Aligning ServiceOne to customer requirements - Identifying customer business and IT challenges |
| Topic 2: Sales Process and Implementation | 20% | - Quoting and registration procedures - Renewal and extension policies - Terms, conditions and eligibility rules |
| Topic 3: Service Offerings and Coverage | 30% | - Care Pack services and contractual services - Warranty upgrades and extensions - Deployment and support services |
| Topic 4: HP PPS ServiceOne Overview | 25% | - ServiceOne value proposition and benefits - Delta update changes from previous version - PPS portfolio positioning |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Question 1
The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)
A. Onsite HP Care Pack Service
B. Offsite HP Care Pack Service
C. Travel HP Care Pack Service
D. PC Tracking and Recovery HP Care Pack Service
E. Asset Tagging HP Care Pack Service
Question 2
A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?
A. HP Accidental Damage Protection
B. HP Custom Contractual Services
C. HP Standard Contractual Services
D. HP Care Pack Services
Question 3
When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?
A. The date of the HP Care Pack Services purchase
B. The date of the hardware purchase
C. The HP Care Pack Services registration date
D. One day after the HP base warranty expires
Question 4
A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?
A. HP Custom Contractual Services
B. HP Standard Contractual Services
C. HP Care Pack Services
D. HP Deployment Services
Question 5
What is true about the difference between HP Contractual Services and HP Care Pack Services?
A. HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
B. HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
C. HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
D. HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers
Solutions:
| Question 1 Answer: A,B | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: B |
