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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP BSM Solution Components | - Application Performance Management - Network Management - Systems Management - Business service monitoring capabilities |
| Selling HP BSM Solutions | - Identifying customer challenges and requirements - Positioning HP BSM solutions and benefits |
| Customer Engagement and Solution Discovery | - Creating business value discussions - Discovery questions and customer qualification |
| Business Service Management (BSM) Solution Concepts | - Understanding HP BSM value proposition - Business alignment and IT service management concepts |
HP Selling HP BSM Solutions Sample Questions:
Question 1
What is a CIO's primary responsibility?
A. amortizing hardware expense costs
B. aligning IT Services with the business needs and goals of the company
C. providing performance test metrics that add value to the business
D. providing in-depth Service Desk analytics
Question 2
Which HP off-site implementation option helps customers realize the value of our solutions much faster and without incurring IT capital expense costs?
A. Software as a Solution
B. Software as a Service
C. Cloud as a Solution
D. Systems as a Service
Question 3
From a BSM perspective, which qualifying question would you ask the VP of Operations regarding the consequences of having separate event monitoring tools?
A. Does duplication of error tracking efforts slow the time to resolve problems?
B. Are you able to monitor native iPhone Mobile applications end-to-end?
C. Do you know when an application or service will be ready for deployment into the production environment?
D. How are you tracking financial expenses in a siloed infrastructure?
Question 4
What is the most correct value proposition for HP Software's BSM Application Performance management Solution?
A. It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
B. Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.
C. It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
D. Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
Question 5
Which Application Performance Management business challenges are faced by IT executives and solved through HP's BSM solution? (Select two.)
A. improving customer and business satisfaction
B. guaranteeing that service desk tickets are prioritized
C. monitoring security breaches more effectively
D. providing better asset management tracking
E. pre-empting problems before they cause an outage
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: B,E |
