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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Conducting Effective Performance Reviews | - The performance management process - Types of performance reviews - Common errors and solutions - Setting standards and goals - Performance management checklists - Feedback and communication skills - Appraisal preparation - Coaching and maintaining performance - Accepting criticism - Planning and conducting interview reviews - Creating a performance development plan |
| Topic 2: Conflict Resolution | - Conflict and its resolution - Helping others through conflict - Defining conflict and types of conflict - Role of communication in conflict resolution - Conflict resolution styles |
| Topic 3: Anger Management | - How anger affects thinking - Managing anger - Understanding what is anger - Using an anger log - Costs and pay-offs of anger - Communication tips and tricks |
| Topic 4: HR Training for the Non HR Managers | - Conducting the Interview - Preparing for the Interview - Job Analysis - Privacy Issues - Absenteeism - Employee Orientation - Forecasting - Finding Candidates - Compensation and Benefits - Skills Inventory - Diversity - Discipline - Performance Reviews - Exit Interviews - Screening Resumes - Advertising Guidelines - Position Profiles and Job Descriptions - Job Competencies - Planning Training - Termination - Defining Human Resources |
| Topic 5: Employee Dispute Resolution | - Initiating the Process - The Peer Review Panel - What is Peer Review? - The Peer Review Process - Asking Questions |
| Topic 6: Talent Management | - Development strategies - Talent review meetings - Competency-based programs - Fostering engagement - Evaluating the talent plan - Succession planning - Conducting talent assessments - Identifying talent - Creating a talent management plan - Compensation and benefits - Communicating with high potentials - Talent management and performance management - Keeping people interested |
