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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is the Software Developer Network (SDN)?

A) The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
B) The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.
C) The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.
D) The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.

2. What does priority in incident management mean?

A) It is an attribute of the Service Desk.
B) It is an attribute that characterizes the urgency of an issue.
C) It is an attribute of the customer's system.
D) It defines the importance of the customer for SAP.

3. Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?

A) SAP Notes
B) Root Cause Analysis
C) Implementation Roadmap
D) Solution Manager Diagnostics

4. What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A) The dedicated support consultant that has been assigned to the customer
B) The maximum time for providing corrective action for critical issues
C) The Initial Response Time (IRT)
D) The products supported as defined in the SLA

5. What are the characteristics of an appropriately raised customer message? (Choose two)

A) The problem description is a summary.
B) The reporter has selected the correct SAP support center.
C) The message refers to only one problem.
D) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.

Solutions: