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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. The Department of Disaster Assistance is implementing Grants Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve this task?

A) Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.
B) Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.
C) Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.
D) Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.

2. A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post- implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further improvement?

A) OmniStudio Tracking Service
B) Roll Up libraries
C) Field tracking services
D) Event Monitoring

3. A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?

A) Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
B) Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
C) Application form using Omniscripts and embed the license fee logic using triggered flows
D) Application form using Omniscripts and embed the license fee logic using integration procedures

4. A Consultant completed a process requirement workshop with a government agency and completed a process map following the workshop. When should the Consultant review the process map with the government agency to get sign- off on outlined business requirements?

A) After the completion of the design and solution phase
B) After the architecture team has reviewed the completed process map
C) During the user acceptance testing of the project
D) Before the solution design and solution phase of the project

5. To allow a user to access the Public Sector Solutions Employee Experience pre-built application.
Which three permission sets need to be assigned?

A) Employee Experience Community Access
B) Employee Productivity Plus User Data Access
C) Employee Experience for Public Sector
D) Employee Productivity Plus Access
E) Public Sector Solutions User Access

Solutions: