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Apple 9L0-415 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Network Configuration | 17% | - Network protocols and troubleshooting - Configure network services - File sharing and remote access |
| File Systems and Storage | 15% | - File system maintenance - HFS+ and Core Storage - Disk Utility and volume management |
| Applications and Processes | 15% | - Application compatibility - Launch services and frameworks - Manage applications and processes |
| System Maintenance and Troubleshooting | 15% | - System logs and recovery tools - Diagnose hardware and software issues - System startup and recovery |
| User Accounts and Security | 20% | - FileVault and system security - Keychain and permissions - Manage user and group accounts |
| Installation and Configuration | 18% | - Set up initial configuration - Install OS X Mavericks - Update and upgrade OS X |
Apple OS X Support Essentials 10.9 Sample Questions:
1. On an OS X computer running Mountain Lion, changes made in the Software Update pane of System Preferences apply to ALL users of the system.
A) False
B) True
2. Along with IMAP, POP, and SMTP, which protocol does the Mail application in OS X Mountain Lion support?
A) Exchange Web Services
B) CalDAV
C) WebDAV
D) MAPI
3. The Privacy pane of Security & Privacy preferences can be used to allow or disallow applications' access to Location Services, Contacts, Calendars, Reminders, social network services, and Accessibility application access.
A) How can you limit the use of Location Services?
B) What does the master password do?
C) How can you identify duplicate fonts?
D) How can you acquire the OS X Mavericks installer?
4. What Wi-Fi authentication protocols are supported by OS X?
A) Disk Utility is the primary application for creating and managing disk images.
B) OS X supports authenticated Wi-Fi via the followingauthentication protocols:WEP, WPA/WPA2 Personal, and WPA/WPA2 Enterprise, which includes support for 802.1Xauthentication.
C) The Setup Assistant process guides a user through initial configuration of OS X Mavericks.
D) OS X supports the following network interfaces and protocols:
Ethernet IEEE 802.3 family of hardware network interface standards
Wireless (Wi-Fi) IEEE 802.11 family of hardware network interface standardsFireWire IEEE 1394 bridged network interface
Thunderbolt bridged network interface
Bluetooth wireless hardware network interface
USB connectivity via cellular network adapters or iOS devices with cellular network service
Virtual private network (VPN) virtual network interface via the Point-to-Point TunnelingProtocol (PPTP)
VPN virtual network interface via the Layer 2 Tunneling Protocol (L2TP) over InternetProtocol Security (IPSec)
VPN virtual network interface via Cisco IPSec
Point-to-Point Protocol over Ethernet (PPPoE) virtual network interface
6 to 4 virtual network interface
Virtual local area network (VLAN) virtual network interface via the IEEE 802.1Q standard
Link Aggregation virtual network interface via the IEEE 802.3ad standard
Transmission Control Protocol/Internet Protocol (TCP/IP),alsoknown as the Internet protocolsuite
Dynamic Host Configuration Protocol (DHCP)
Domain Name Service (DNS) protocol
Network Basic Input/Output System (NetBIOS) andWindows Internet Naming Service(WINS) protocols
Authenticated Ethernet via the 802.1X protocol
5. How does OS X Mountain Lion handle third-party, 32-bit kernel extensions (KEXTs)?
A) It moves them to /Library/Extensions/Disabled/.
B) It runs them in compatibility mode.
C) It prompts the user with an option to convert them to 64-bit.
D) It ignores them.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |



