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Apple OS X Support Essentials 10.9 Sample Questions:

1. How does the keychain system help protect yourinformation?

A) When fast user switching is enabled, all users are allowed to see other users' locally connected disks.
B) Time Machine always ignores temporary files, Spotlight indexes, items in the Trash, log files, and anything else that can be considered a cache. Time Machine also ignores any files an application has defined as exempt, or any files you have defined as exempt in Time Machine preferences.
C) By default, system files and security updates are automatically installed when available.
D) The keychain system manages encrypted files that are used to securely save your items. By default, every user has login and Local Items keychains that use the same password as his account. Not even other administrative users can access your keychain secrets without knowing the keychain's password.

2. How can an OS X system automatically connect to a Wi-Fi network?

A) The Activity Monitor application is used to monitor open processes and applications.
B) A standard user can connect to any non-WPA Enterprise Wi-Fi network via the Wi-Fi status menu. Because the system Keychain must be modified for WPA Enterprise connections, only an administrative user can establish these types of connections.
C) A new OS X system can only automatically connect to Wi-Fi networks that have no standard authentication mechanism, otherwise known as an "open network." However, a configured OS X system can automatically reconnect to authenticated Wi-Fi networks, provided that the appropriate information was saved to the Keychain system.
D) Code-signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.

3. On a Mac running OS X Mountain Lion, how can you display a list of installed software updates?

A) Open Software Update preferences and click Installed Software.
B) Open Software Update and click Receipts.
C) Open Installer, choose Show Files from the File menu, and then in the Files section under /var/log/, select install.log.
D) Open System Information, click System Report, and then in the sidebar under Software, click Installations.

4. Which IP address could a Mac assign to itself if no DHCP services were available on the network?

A) 169.254.100.100
B) 127.0.0.1
C) 192.168.100.100
D) 172.16.100.100

5. Review the screenshot of part of a Network Utility window, and then answer the question below.

Which statement accurately interprets the Network Utility Lookup results shown above?

A) A reverse lookup of 10.1.0.1 returned the name mainserver.pretendco.com.
B) The DNS server for mainserver.pretendco.com is pretendco.com.
C) A reverse lookup of mainserver.pretendco.com returned the IP address 10.1.0.1.
D) A forward lookup of mainserver.pretendco.com returned the IP address 10.1.0.1.

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