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Apple 9L0-064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: File Systems and Storage | 9% | - HFS+ and Core Storage - Time Machine backup and restore - Disk Utility and volume management |
| Topic 2: Peripherals and Printing | 6% | - Printer setup and troubleshooting - USB, Thunderbolt and Bluetooth devices |
| Topic 3: Installation and Recovery | 16% | - Recovery system and troubleshooting boot issues - System requirements for OS X v10.8 - Installation methods and migration |
| Topic 4: Startup Process and System Architecture | 12% | - System logs and diagnostic tools - Kernel extensions and system launch - Boot sequence and EFI |
| Topic 5: Network Configuration and Troubleshooting | 15% | - TCP/IP, Wi-Fi and Ethernet settings - Network services and file sharing - Connectivity and DNS issues |
| Topic 6: iCloud and Services | 7% | - Apple ID and service authentication - iCloud integration and syncing |
| Topic 7: Security and Privacy | 8% | - FileVault full-disk encryption - Firewall and security settings |
| Topic 8: User Accounts and Permissions | 9% | - Types of user accounts and privileges - Password reset and account recovery - File system permissions and ACLs |
| Topic 9: Applications and Processes | 12% | - Troubleshooting unresponsive apps - Application installation and Gatekeeper - Process management and Activity Monitor |
| Topic 10: System Updates and Software Management | 6% | - Managing preferences and caches - Software Update and OS upgrades |
Apple OS X v10.8 Troubleshooting Sample Questions:
Question 1
An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?
A. Hold command S to enter Single User mode, then move login items with the command line.
B. Hold the shift key at start up to Safe Boot.
C. Start the iMac to OS X Recovery, then open the terminal and use it to delete all login items.
D. Start the iMac to OS X Recovery and reinstall OS X Mountain Lion.
Question 2
Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?
A. Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
B. Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
C. Startup from OS X Recovery and open the Firmware Password utility.
D. Startup from OS X Recovery and choose the Unlock Disk option.
Question 3
A prohibitory sign over an application's icon in OS X Mountain Lion indicates that it is
A. a Windows application
B. an app not purchased at the Mac App Store
C. a PowerPC application
D. anIOSapplication
Question 4
Valerie uses OS X Mountain Lion on her MacBook Pro and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip and did not bring the backup drive with her. How can she use Time Machine to recover the file?
A. The file can only be restored when she returns home and has access to the backup hard drive.
B. Boot to OS X Recovery and choose Restore files from a Time Machine Backup.
C. Hold the option key then click the Finder Go menu and choose Local Snapshots.
D. Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.
Question 5
Martin would like to keep his contacts, mail, and notes up to date between his Macs but would rather not use the Find my Mac or the Back to my Mac features of iCloud. How can he accomplish this goal using OS X Mountain Lion?
A. After enabling iCloud, Back to my Mac and Find My Mac can be deselected in System Preferences sharing.
B. Sign in at iCloud .com, click on Options then select only the desired features.
C. Martin should use System Preferences > iCloud then select only the desired features.
D. Martin should use third party software since iCloud features cannot be customized.
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: C |
