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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?

A) Reset the PRAM/NVRAM.
B) ResettheSMC.
C) Reinstall OS X Mountain Lion.
D) Repair disk permissions.

2. Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?

A) Thunderbolt Setup Utility
B) Disk Utility
C) Directory Utility
D) Console

3. If a customer's system has the minimum RAM necessary to use OS X Lion (2 GB), he will have enough RAM to install OS X Mountain Lion. True or False

A) False
B) True

4. Dave has recently purchased a third party router, and now finds he can no longer host video chats. What section of the Messages Connection Doctor will allow him to detect if the router is configured correctly?

A) Network Status
B) Show Detail
C) Statistics
D) Firewall

5. Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

A) Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
B) Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
C) Startup from OS X Recovery and open the Firmware Password utility.
D) Startup from OS X Recovery and choose the Unlock Disk option.

Solutions: