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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
B) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
C) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
D) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call

2. Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)

A) Productivity Requirements
B) Physical Layer: Existing Telecom Infrastructure
C) Current PBX/Key System Features and Dial Plan
D) Line of Business application integration needs
E) Above Physical Layer: Existing Data Network

3. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) All cards may not be seated correctly.
B) You need to buy additional licenses.
C) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
D) Embedded Voicemail is not running properly.

4. Which three clients are supported for IP Office IMAP services? (Choose three.)

A) Lotus Notes
B) Lotus Messages
C) MS Outlook Express
D) MS Outlook
E) Microsoft Office Communicator

5. On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

A) SIP Calls will be routed by the IP Office routing table.
B) SIP Calls will be routed by the IP Office NAT table.
C) SIP call will not be routed.
D) SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
E) SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.

Solutions: