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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?

A) Verify if the IP address is correct in the dns.conf file.
B) Verify if the host name is correct in the nsswitch.conf file.
C) Verify if the IP address is correct in the hosts.conf file.
D) Verify if the domain name is correct in the resolv.conf file.

2. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A) The new completion code Is not available for use untilafter the next dialer restart.
B) The agents was not aware of the new completion code.
C) The completion code was not assigned to a short-cut key.
D) The new completion code is an agent completion code.
E) The new code was not available because it was created on another dialer in the pod.

3. What permissions can be assigned to a Role in Role Editor Application?

A) Read/Job control/Write
B) Read/Write/Execute
C) Read/Edit/Execute
D) Read/Manage/Write

4. You have just configured all of the dialers in pod with high availability Lightweight Directory Access Protocol (HA-LDAP).What needs to be performed for the replication of the user accounts to work properly?

A) Stop and start the dialer processes on the primary and secondary dialers.
B) Stop and start the mid-tier processes on the primary dialer only.
C) Stop and start the LDAP service on the primary and secondary dialers.
D) Stop and start the LDAP service on the primary dialer only.

5. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)

A) system and calling lists
B) database
C) data/stat files
D) system configuration files

Solutions: