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CompTIA PDI+ Beta Sample Questions:

1. Which of the following is a connector type for connecting telephone lines to fax/modems?

A) CAT-5
B) STP
C) RJ-11
D) RJ-45

2. Which of the following components fixes/bonds toner to the print media?

A) Fusing assembly
B) Laser Unit
C) Charge Assembly
D) High Voltage Power Supply

3. A technician arrives onsite to repair a device. Two users are there and both begin to explain what has happened and what they think could be the cause of the problem. Which of the following would be the MOST appropriate way for the technician to handle this situation?

A) Let both users continue to explain while the technician begins to evaluate the situation and determine the cause.
B) Explain they are difficult to understand when they are both talking and ask them to decide on who knows the most and have them explain the situation.
C) Tell the users that both of them have valuable information, and ask that they speak one at a time for better clarity.
D) Have both users quit talking until the technician has a chance to evaluate the situation.

4. Which of the following is the purpose of the ESD wrist strap?

A) Prevent damage to the toner
B) Protect the device from vibrations
C) Protect the technician from shock
D) Prevent damage to solid state components

5. A customer complains that the fax device is transmitting pages with a line down them. Which of the following is the FIRST step a technician should take to isolate the cause?

A) Update the machine firmware.
B) Check for noise on the phone line.
C) Produce an internal test page.
D) Make a local copy.

Solutions: