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GAQM ITSM-Fnd Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Introduction to IT Service Management | - IT Service Management Concepts
|
| Implementation and Documentation | - Practical Application
|
| Service Management Processes | - Core Service Management Processes
|
| Continual Improvement | - Service Improvement
|
| ISO/IEC 20000 Fundamentals | - ISO/IEC 20000 Standard Overview
|



