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EXIN ITIL Foundation (V4) Sample Questions:

1. Which guiding principle focuses on reducing costs and human errors?

A) Collaborate and promote visibility
B) Focus and value
C) Think and work holistically
D) Optimize and automate

2. When using the 'continual improvement model, which information should be produced by an organization to understand where the organization is now?

A) Business objectives
B) Improvement plans
C) Measureable Targets
D) Assessment results

3. Which TWO are inputs to the service value system?
1 Demand
2 Products
3 Value
4 Opportunity

A) 1 and 4
B) 1 and 2
C) 3 and 4
D) 2 and 3

4. Which directly assists with the diagnosis and resolution of simple incidents?

A) Fulfillment of service requests
B) Creation of a temporary team
C) Use of shift working patterns
D) Scripts for collecting user information

5. Which process is used to compare the value that new services offer with the value of the services they have replaced?

A) Service catalogue management
B) Capacity management
C) Service portfolio management
D) Availability management

Solutions: