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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Leadership and Team Management | 5% | - Roles and Responsibilities - Team Coordination |
| Topic 2: Control Phase | 10% | - Continual Improvement - Monitoring and Control Mechanisms |
| Topic 3: Measure Phase | 20% | - Performance Measurement Framework - Key Performance Indicators - Data Collection and Analysis |
| Topic 4: Define Phase | 20% | - Scope and Policy Definition - Service Management System Principles - Introduction to ISO/IEC 20000 |
| Topic 5: Analyze Phase | 25% | - Gap Analysis - Risk Assessment - Root Cause Analysis |
| Topic 6: Project Management | 5% | - Resource Management - Project Planning |
| Topic 7: Advanced Statistics and Data Analysis | 5% | - Statistical Methods - Data Interpretation |
| Topic 8: Improve Phase | 20% | - Change Management - Improvement Planning - Implementation Strategies |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
Question 1
Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.
After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS.
However, the company requested from the certification body that the documentation could not be carried off- site However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body Based on scenario 10. NetworkFuse did not conduct a self-evaluation of the ISMS before the audit. Is this compliant to ISO/IEC 27001?
A. No, the auditee must review the requirements of clauses 4 to 10 before the conduct of a certification audit
B. Yes, the standard does not require to conduct a self-evaluation before the audit but it is a good practice to follow
C. Yes, the standard indicates that the auditee shall rely only on internal audit and management review reports to prepare for the certification audit
Question 2
Which situation described in scenario 2 Indicates service unavailability?
A. Lucas was no! able to access the website with his credentials
B. Lucas was asked to change his password weekly
C. Attackers still had access to the data when Solena delivered a press release
Question 3
Employees of the Finance Department did not fully understand the awareness sessions. What should TradeB do to avoid similar situations in the future? Refer to scenario 6.
A. Adjust awareness sessions to the target audience based on the activities they perform within the company
B. Extend the duration of the training and awareness session
C. Consider self-studies as the type of activities needed to address the competence gaps
Question 4
Company X restricted the access of the internal auditor of some of its documentation taking into account its confidentiality. Is this acceptable?
A. No. restricting the internal auditor's access to offices and documentation can negatively affect the internal audit process
B. Yes. confidential information should not be increased by internal auditors
C. Yes. it is up to the company to determine what an internal auditor can access
Question 5
What supports the continual improvement of an ISMS?
A. The update of eternal audit reports
B. The update of documented information
C. The update of action plans
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: B |
