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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. What is an effect of adding services to hardware deals?

A) easier repeat sales
B) increases complexity of the offer
C) services selling has little effect on hardware deals
D) decreases profit

2. Which statement is true about HP Printing and Personal Systems Attach Services?

A) Usage services only target the Consumer market
B) Deployment services gets hardware installed in businesses or connected at home, ready to use.
C) Consumer usage services enhance customer experience by offering a high level of security.
D) Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.

3. What is the benefit offered by the Data Protection service?

A) Detects viruses with remote support.
B) Remotely deletes data from your device in event of theft
C) Encrypts data making it safe from hackers.
D) Keeps a backup of data in the cloud

4. Which statement is true about HP Contractual Services?

A) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
B) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets
C) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
D) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.

5. Which benefits can partners derive from selling and delivering HP Services rather than their own services? (Select three.)

A) Partners receive extra rebates on all HP equipment sold.
B) Partners can have more interventions as HP can dispatch them to any existing customer,
C) Partners get priority access to parts for repair,
D) Partners receive a percentage of the rebate payment on their sales.
E) Partners pay lower list prices on product line (only printer and computer) in scope
F) Partners receive two funded headcount to join their sales team during first year.

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