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HP HP2-B85 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Services and Solutions Overview | - Managed Print Services (MPS)
|
| Topic 2: HP Imaging and Printing Portfolio Fundamentals | - HP product categories
|
| Topic 3: Supplies and Consumables | - Cost efficiency
|
| Topic 4: Customer Needs and Sales Fundamentals | - Identifying customer requirements
|
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. Which print job is typical for a vertical business?
A) brochures
B) proof prints
C) letterheads
D) business cards
2. What is a key reason that HP has a reputation for reliability?
A) fewer product cycles
B) stronger plastic framework
C) industry-leading service and support
D) rigorous testing
3. What are the benefits of using the electronic version of the HP Printing and Digital Imaging
Products Instant Reference Guide (e-IRG)? (Select two.)
A) discount coupons and monthly drawings
B) information about competitors
C) links to HP news
D) up-to-date product information
E) replacement lifecycle, listing all products and replacements
4. What is most important to remember about both transactional and consultative sales?
A) You should minimize time spent with customers.
B) You should focus only on your margin.
C) You should focus primarily on volume of sales.
D) You should focus on your customer's business problems.
5. What contributes to the consistent, high quality output from HP Color LaserJets and MFPs?
A) bright white paper
B) HP Instant-on technology
C) HP ColorSphere toner
D) finishing capabilities
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D,E | Question # 4 Answer: D | Question # 5 Answer: C |
