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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operation, Maintenance and Optimization | - Performance optimization principles - System monitoring and troubleshooting |
| Topic 2: AICC Solution Design and Deployment | - System deployment architecture - Integration with enterprise systems |
| Topic 3: AI Contact Center (AICC) Solution Overview | - Core value and industry scenarios - AICC architecture and components |
| Topic 4: Presales Service Process | - Customer requirement analysis - Solution positioning and design |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
What is the main advantage of using an "active-active" disaster recovery configuration over an "active- passive" one?
- A. Active-active is simpler to configure and maintain.
- B. Active-active guarantees zero data loss.
- C. Active-active utilizes all resources during normal operation, providing better cost efficiency and load distribution.
- D. Active-active does not require data replication.
Correct Answer: C 🗳️
In an omni-channel routing strategy, a customer's interaction history from a previous web chat session can be used by the ICD to prioritize their current voice call.
- A. False
- B. True
Correct Answer: B 🗳️
Which AICC architectural principle is key to achieving scalability, allowing you to add more ports or agents by adding more servers of a specific type?
- A. Monolithic Design
- B. Modular, Component-Based Design
- C. Proprietary Hardware Appliance
- D. Shared-Tenant Database
Correct Answer: B 🗳️
What is the key difference between "synchronous" and "asynchronous" communication channels in AICC?
- A. There is no significant difference.
- B. Asynchronous channels are only for internal use.
- C. Synchronous (e.g., voice, video) requires parties to be present simultaneously; asynchronous (e.g., email, SMS) does not.
- D. Synchronous channels are faster than asynchronous channels.
Correct Answer: C 🗳️
When designing an AICC solution for a global enterprise, which factor is most important for ensuring consistent service levels across all regions?
- A. Centralized management and monitoring with localized configuration where needed.
- B. Forcing all agents to work in the same time zone.
- C. Using a single, global SIP trunk provider.
- D. Using the same hardware in every data center.
Correct Answer: A 🗳️
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