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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

What is the main advantage of using an "active-active" disaster recovery configuration over an "active- passive" one?

A. Active-active is simpler to configure and maintain.
B. Active-active guarantees zero data loss.
C. Active-active utilizes all resources during normal operation, providing better cost efficiency and load distribution.
D. Active-active does not require data replication.

Question 2

In an omni-channel routing strategy, a customer's interaction history from a previous web chat session can be used by the ICD to prioritize their current voice call.

A. False
B. True

Question 3

Which AICC architectural principle is key to achieving scalability, allowing you to add more ports or agents by adding more servers of a specific type?

A. Monolithic Design
B. Modular, Component-Based Design
C. Proprietary Hardware Appliance
D. Shared-Tenant Database

Question 4

What is the key difference between "synchronous" and "asynchronous" communication channels in AICC?

A. There is no significant difference.
B. Asynchronous channels are only for internal use.
C. Synchronous (e.g., voice, video) requires parties to be present simultaneously; asynchronous (e.g., email, SMS) does not.
D. Synchronous channels are faster than asynchronous channels.

Question 5

When designing an AICC solution for a global enterprise, which factor is most important for ensuring consistent service levels across all regions?

A. Centralized management and monitoring with localized configuration where needed.
B. Forcing all agents to work in the same time zone.
C. Using a single, global SIP trunk provider.
D. Using the same hardware in every data center.

Solutions: