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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
| SAP Business All-in-One Support Operations | - Support model and service processes - System monitoring and issue resolution |
| SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
| Escalation and Root Cause Analysis | - Escalation procedures and SLA handling - Root cause analysis techniques |
| Incident Management Processes | - Incident lifecycle and workflow - Ticket handling and categorization |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. Which of the following scenarios are supported by SAP Solution Manager? (Choose two)
A) Solution Monitoring
B) Backup and Recovery
C) Service Marketplace
D) Service Desk
2. You have to analyze a job that is currently processing a long running SELECT statement on a database table. Via transaction 'SM50 - details', you see that the read does not finish. What can you do?
A) You have to wait until the program returns from the database. Afterwards, you can continue analysis (for example, with debugging or SQL-Trace).
B) You can analyze the currently processed statement by starting the SQL-Trace (ST05).
C) You can analyze the currently processed statement using ST04 - detailed analysis.
3. Assume you perform an SAP Note Search on 'update' and the search pattern 'Linguistic Search'. Which of the following terms would be considered hits? (Choose two)
A) Upgrade
B) Updating
C) Up-to-date
D) Update
4. Which of the following are events of a report program? (Choose two)
A) INITIALIZATION
B) AT TITLE-PAGE-OUTPUT
C) PARAMETERS
D) AT LINE-SELECTION
5. What kind of function modules may include changes to database tables? (Choose two)
A) Normal function module
B) Update function module
C) Remote enabled function module
D) No function modules at all. Database changes are usually not performed in function module.
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: C | Question # 3 Answer: B,D | Question # 4 Answer: A,D | Question # 5 Answer: B,C |



