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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. A manager overseeing a renovation project would like to ensure the project meets the overall needs and objectives for which it is being designed. Who is the MOST important member of the design team?

A) Project manager
B) Chief financial officer
C) Patient family advisor
D) Unit medical director

2. Which of the following is a core element to facilitating a focus group?

A) The group includes a minimum of 25 people.
B) The group has a trained moderator.
C) The group discusses multiple topics.
D) The group generates quantitative information.

3. A patient experience professional has been asked to participate in the formation of a patient and family advisory council (PFAC). What is the MOST appropriate first step to ensure that the goals of this responsibility are fulfilled?

A) Read available literature and consult with other organizations who have successfully implemented patient and family advisory committees.
B) Engage currently admitted patients and families to obtain ideas on next steps for the formation of the PFAC.
C) Present the idea to unit-based staff for their input, taking into consideration feedback that they have obtained from their own professional experiences.
D) Review patient satisfaction comments in order to solicit ideas for the formation of the PFAC.

4. The spouse of a dying patient continuously asks to speak to multiple members of the healthcare team and seems to be confused about the next steps in the patient's care. Why is the best course of action a family meeting with the members of the multidisciplinary team?

A) To support the spouse, who needs more support than the patient at this time
B) To ensure that all stakeholders review the plan of care in a collaborative manner
C) To avoid splitting the staff and creating an ambiguous atmosphere for the patient and the staff
D) To discuss palliative care, which is the most important aspect of the situation

5. What impact do personalized treatment plans have in effective patient engagement?

A) Broader research opportunities
B) Decreased staff turnover
C) Improved quality of the experience
D) Increased hospital throughput

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