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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A sports clothing and accessories retailer is setting up a new Loyalty program. The company wants an effective way to create urgency in its Loyalty program members to return to purchase and redeem their points within a specified period. The entire points balance expires if a member's last activity, including any purchase or points redemption, reaches 18 months.
What steps should a Loyalty Consultant follow to meet the retailer's requirement when implementing the new Loyalty program?

A) Set up a Non-Qualifying Points currency and apply the expiration model 'Fixed Model'
B) Set up a Qualifying Points currency and apply the expiration model 'Activity Model'
C) Set up a Non-Qualifying Points currency, apply the expiration model 'Activity Model'
D) Set up a Qualifying Points currency and apply the expiration model 'Fixed Model'

2. An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?

A) Activate the voucher assignment batch.
B) Use Issue voucher from the Loyalty Program Member page.
C) Use the "issue Voucher" flow template.
D) Assign a voucher definition from the customer's Loyalty Program Member.

3. Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates-people who are willing to endorse the UC brand because of positive experiences.
Which three ways can Loyalty Management help to fulfill the new strategy?

A) Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity
B) Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities
C) Create a Loyalty program tier with member benefits to keep customers engaged.
D) Define a transactional point-based program, in which one point is earn for every dollar spent
E) Issue tickets to a concert to any Loyalty member that posts a product review on social media

4. A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal.
What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal?

A) For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable Partner User' on the Account
B) Using Experience Cloud sharing sets, specify Account as the object of your sharing set
C) Ensure the Allow using standard external profiles for self-registration, user creation, and login' is enabled
D) In the Partner Account record, 'Enable Customer User" on the Contact associated
E) Ensure the 'Allow using customer profiles for self-registration, user creation, and login' is enabled

5. What three types of vouchers can be configured in Loyalty Management?

A) Promo Code
B) Fixed Value
C) Product or Service
D) Discount Percentage
E) Gift Card

Solutions: