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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) wants to empower its marketing team with Al capabilities that help employees quickly find campaign data, generate creative content, and manage project tasks. The solution should also allow marketers to receive personalized support, surface relevant information, and complete work directly in Salesforce. Which Al solution should UC implement?

A) Service Agent
B) Sales Coach Agent
C) Employee Agent

2. In addition to Recipient and Sender, which object should An Agentforce utilize for inserting merge fields into a Sales email template prompt?

A) User Organization
B) Recipient Opportunities
C) Recipient Account

3. Universal Containers (UC) is rolling out an AI-powered support assistant to help customer service agents quickly retrieve relevant troubleshooting steps and policy guidelines. The assistant relies on a search index in Data Cloud that contains product manuals, policy documents, and past case resolutions. During testing, UC notices that agents are receiving too many irrelevant results from older product versions that no longer apply. How should UC address this issue?

A) Modify the search index to only store documents from the last year and remove older records.
B) Create a custom retriever in Einstein Studio, and apply filters for publication date and product line.
C) Use the default retriever, as it already searches the entire search index and provides broad coverage.

4. Universal Containers is very concerned about security compliance and wants to understand:
- Which prompt text is sent to the large language model (LLM)
- How it is masked
- The masked response
What should the Agentforce Specialist recommend?

A) Ingest the Einstein Shield Event logs into CRM Analytics.
B) Enable audit trail in the Einstein Trust Layer.
C) Review the debug logs of the running user.

5. Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level. In the score of 1 indicate?

A) The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category.
B) The response is the most toxic.
C) The response is not toxic.

Solutions: