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Cisco 642-427 Exam Syllabus Topics:

Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

Question 1

An H.323 gatekeeper maintains a separate gateway list, ordered by priority, for each of its zone prefixes. Suppose that a gateway does not have an assigned priority for a zone prefix. Please choose the default priority of this gateway.

A. 0
B. 32
C. 10
D. 5

Question 2

Which two issues can cause a Cisco Unified Communications Manager to fail to register with its Cisco SAF Forwarder? (Choose two.)

A. An H.323 SAF trunk was configured instead of a SIP SAF trunk.
B. CCD advertising service was not activated.
C. No directory number patterns were configured on the Cisco Unified Communications Manager.
D. CCD requesting service was not activated.
E. Incorrect user credentials were used on the SAF Forwarder.

Question 3

Which method can be used to correct database replication issues in a cluster running Cisco Unified CallManager 5.0?
Select the best response.

A. Execute the dblhelper utility on the publisher.
B. Use the Informix database utility to recreate the database subscription.
C. Run the Cisco Unified CallManager BARS utility to restore the database to the subscriber.
D. Use the SQL Server Enterprise Manager application to recreate the database subscription.
E. Enter the utils dbreplication repair command at the command-line prompt.

Question 4

Your company has recently installed a Cisco Unified CallManager cluster and a Cisco Unity voice mail platform. You have received complaints from users that the red MWI light never comes on, even when there are new voice-mail messages in the voice mailboxes. Which two steps must be taken to resolve this issue? (Choose two.)

A. Verify that the same numbers are being used for MWI on/off in both the Cisco Unified CallManager cluster and Cisco Unity server. If they are different, change the Cisco Unity server to match the Cisco Unified CallManager cluster.
B. Verify that the MWI on/off numbers are unique within the Cisco Unified CallManager cluster dial plan. If they are not, change the MWI on/off numbers in the Cisco Unified CallManager cluster so they are unique and configure the Cisco Unity server so they match.
C. Verify that the calls are being sent to the correct ports on the Cisco Unity server. If they are being sent to the incorrect ones by the Cisco Unified CallManager cluster, correct the values in the cluster.
D. Ensure that the number of ports licensed for the Cisco Unity server is greater than or equal to the number of configured ports.
E. Verify, using the Port Usage tool, that the ports dedicated to MWI on/off are not over-utilized. Add another dedicated port if the current port is over-utilized.

Question 5

Refer to the Exhibits.

Refer to the exhibits Assume that all learned SAF routes are placed in the SAF_Pt partition. An IP phone CSS contains the following partitions in this order lnternal_Pt, 3AF_Pt When the IP phone places a call to 3001. What will occur?

A. The call will succeed and will be placed via the SAF network SAF-learned routes always take precedence.
B. The call will be placed in a round-robin fashion between the SAF network and SIP_Trunk.
C. The call will fail because it will be blocked by the route pattern.
D. The call will be placed in a round-robin fashion between the SAF network and SIP_Trunk. Every other call will fail.

Solutions: