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Cisco 500-440 Exam Certification Details:
| Sample Questions | Cisco 500-440 Sample Questions |
| Exam Name | Designing Cisco Unified Contact Center Enterprise |
| Exam Code | 500-440 UCCED |
| Exam Price | $300 USD |
| Recommended Training | Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 |
| Duration | 75 minutes |
| Exam Registration | PEARSON VUE |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Number of Questions | 65-75 |
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Training Course Recommended for Cisco 500-440 Exam
The training courses offered by Cisco are very helpful and informative for the candidates to learn about the topics that are covered in the exam. To prepare well, you can register for the course described below and learn about the exam topics by getting guidance from the experts.
The Cisco 500-440 test is a certification exam that helps individuals to prove their knowledge about intelligent call routing, multichannel contact management, and computer telephony integration using an IP network. If you are interested in pursuing a career within enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise solution, you must take this exam. Moreover, it will allow you to gain the relevant Cisco Unified Contact Center Enterprise Specialist certification.
Cisco 500-440 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Enterprise Architecture | - High-level system design principles - UCCE solution components overview
|
| Integration and Advanced Features | - CRM and third-party integrations - Outbound dialer and callback design |
| Operations and Troubleshooting Design | - Failure scenarios and recovery design - Monitoring and logging architecture |
| System Design and Deployment | - Redundancy and high availability design - Sizing and scalability considerations |
| Contact Center Applications | - Cisco Finesse desktop design considerations - Reporting and analytics (CUIC) |
| Call Routing and Dial Plan Design | - Dial plan integration with enterprise systems - Routing scripts and call flows |
