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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Advanced License (AL)
B) Enablement Licensing (EL)
C) Application Specific Licensing (ASL)
D) Standard License (SL)

2. Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

A) To increase self-service usage
B) To increase agent retention
C) To increase first contact resolution
D) To increase digital channel usage

3. A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?

A) Avaya Aura® Elite Multichannel
B) Avaya Intelligent Customer Routing
C) Avaya Proactive Contact
D) Avaya Aura® Call Center Elite

4. Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

A) MS Windows Server 2016
B) Microsoft.NET Framework R4.7.2
C) MS SQL 2017
D) MS Windows Server 2012
E) MS SQL 2016

5. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?

A) Dedicated hardware and shared software
B) Dedicated hardware and dedicated software
C) Shared hardware and shared software
D) Shared hardware and dedicated software

Solutions: