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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?

A) Avaya Aura® Elite Multichannel
B) Avaya Intelligent Customer Routing
C) Avaya Proactive Contact
D) Avaya Aura® Call Center Elite

2. You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A) Number of agents X 5 = DSPs
B) Number of agents X 4 = DSPs
C) Number of agents X 2 = DSPs
D) Number of agents X 3 = DSPs

3. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
B) Multiple Server - Multiple VMS
C) CM Server Separation
D) Multiple Servers with Single VMS

4. Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

A) Avaya Aura® Communication Manager
B) Avaya Experience Portal
C) Avaya Contact Center Select
D) Voice Portal
E) Avaya Aura® Contact Center

5. Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?