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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. How should a technician validate a successful Enterprise Reporting installation?

A) By launching the Enterprise URL http://ER_Servername:8443/ws_portal
B) By launching the Enterprise URL http://ER_Servername:8080
C) By launching the Enterprise URL http://ER_Servername:8282/ws_portal
D) By launching the Enterprise URL http://ER_Servername:/Ayaya

2. For Avaya Quality Monitoring, what is the name of the Microsoft SQL database that needs to be backed up?

A) Verint database
B) Wware database
C) Avaya_QM database
D) Witness database

3. It is strongly recommended to install the RedHat operating system (OS) from the kickstart file (ks.cfg).
When running the kickstart.exe for Avaya Contact Recorder, which three components are necessary to create a ks.cfg file? (Choose three)

A) The IP addresses of the network interfaces
B) The /var partition size
C) The name of extra RedHat Package Manager (RPM) packages to be installed
D) The IP address of the Network Time Protocol (NTP) server
E) The MAC address of the Network Interface Card (NIC) Eth0

4. A technician has just completed installing and configuring the Avaya Quality Monitoring application on a single server. The server has C and D drive. The application and the data content files are installed on the D drive. When trying to replay test calls, the technician finds the contacts have no audio.
Where on the Avaya Quality Monitoring server should the technician check to see if the files are being copied from the Avaya Contact Recorder server?

A) C:\tmp
B) D:/eCorder\01\tmp
C) D:\eCorder\01\data\tmp
D) C:\windows\tmp

5. Which three key components make up the Avaya Quality Monitoring Server? (Choose three)

A) E-Connect Server
B) Business Driven Recording (BDR) Server
C) E-Recorder Server
D) Database Server
E) Avaya Viewer

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