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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

A. ANI validation rule
B. Call recording policy
C. Multimedia profile
D. Desktop layout JSON

Question 2

Which two domains must be allowed through the firewall or VPN of the organization to ensure that the WxCC Agent Desktop can connect and function correctly? (Choose two.)

A. *.ucce.com:443
B. *.wxcc.com:443
C. *.ciscoccservice.com:443
D. *.amazonaws.com
E. *.wbx.com:443

Question 3

The CTO of QQS Solutions wants to record calls to meet these requirements:
- All inbound calls are recorded.
- Recordings must be for the entire company.
- Only administrators are allowed to configure recording.
- Avoid custom configurations, when possible.
Which recording method meets these requirements?

A. queue-level configuration
B. flow-based configuration
C. scheduled recording configuration
D. global configuration

Question 4

An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A. Profile node
B. Generate OTP node
C. SMS node
D. Evaluate node
E. Data Parser node

Question 5

An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?

A. PSTN region assignment
B. Desktop browser cache
C. Team capacity settings
D. Multimedia profile channel permissions

Solutions: